Last night I went back to Swim Bike Run to have them fix their major mistake on my spin shoe. Unfortunately, they did not give me the customer service I was hoping for. Even though they messed up the installation of my spin clips, which could have resulted in me getting very hurt, they did not even apologize! I spoke to the manager and showed him my shoe and all I got was, “Strange, I don’t know why that happened.” I know why it happened, your staff was not correctly trained on installation and did a sloppy job. Sure, they fixed the shoe, but they didn’t even apologize for their mistake.
For a store that specializes in triathlon supplies, which sounds like a dream store for someone like me, I was very disappointed in their service.
